Workflow Integration and Solution Design

Question 1 · 4.1

An operations manager sends a single line: “We need to fix the way we handle returns.” A business analyst plans to use Claude to help.

What is the most appropriate first use of Claude here?

• AAsk Claude to design a new returns process and a rollout plan.
• BAsk Claude to draft the questions that would define the problem, scope and constraints.
• CUpload the returns policy and ask Claude to summarise it for the manager.
• DTurn on Research to find how other retailers handle returns.

Question 2 · 4.1

A finance team wants Claude to answer questions like “what did we spend with this supplier last quarter?” directly from its own knowledge, so staff stop querying the ERP system.

What is the best assessment of this use case?

• AIt is a good fit, because Claude handles numerical questions well.
• BIt is a good fit if staff are told to double-check anything important.
• CIt is a poor fit as stated; the figures belong in the ERP, and Claude should work from an export.
• DIt is a poor fit because financial data can never be shared with Claude.

Question 3 · 4.1

Claude has produced a tidy 30-item requirements list from a set of workshop notes for a new HR case-management tool. The project manager wants to move to vendor selection this week.

Which TWO steps should happen before the list is used to evaluate vendors? (Select 2.)

• AHave the process owners review and confirm the requirements traced to them.
• BAsk Claude to rate its own confidence in each requirement.
• CCheck the list for requirements that no workshop note supports.
• DAsk Claude to expand the list to 60 requirements for thoroughness.
• EReformat the list into the vendor’s preferred template.
• FAdd a section stating which requirements are assumptions.

Question 4 · 4.1

A marketing team proposes that Claude write and publish weekly product update posts automatically, using notes from the product team’s channel.

Which change most improves this use case without abandoning it?

• ARestrict it to a single product line to reduce the volume.
• BKeep automatic publishing but add a weekly audit of posts already live.
• CHave Claude draft the posts from the notes, with a named editor approving each one.
• DAsk Claude to fact-check its own posts before publishing them.

Question 5 · 4.2

A category manager needs one number for a slide: the list price of a competitor’s entry-level plan, which the competitor publishes on its website.

Which approach best fits the question?

• ARun Research so the figure is thoroughly verified.
• BUse web search in an ordinary chat and check the cited page.
• CAsk Claude from its own knowledge, since pricing pages rarely change.
• DTurn on extended thinking so Claude reasons carefully about the price.

Question 6 · 4.2

An operations lead wants to cut the time spent producing a monthly supplier performance report. She asks Claude to redesign the process and it returns a confident five-step redesign.

What should she do before adopting it?

• AAsk Claude to simplify the redesign to three steps for easier adoption.
• BPilot all five steps at once so the benefit shows up quickly.
• CMap the current process with the people who run it and measure the baseline.
• DAsk Claude how much time the redesign will save.

Question 7 · 4.2

A strategy analyst runs Research on a new regulation affecting three of the company’s markets. The report is well structured, with citations throughout, and is due to go to the general counsel.

Which TWO checks are most important before sending it? (Select 2.)

• AOpen the citations behind the claims that will drive decisions.
• BConfirm the report covers all three markets, or says which it could not cover.
• CAsk Claude to confirm that it is confident in the findings.
• DRe-run the research twice and send the version that reads best.
• EReformat the report into the legal team’s template.
• FExtend the scope to every market the company operates in.

Question 8 · 4.2

A project manager asks Claude for a delivery plan for a twelve-week system rollout. The plan is detailed, sequenced and plausible, and he is minded to circulate it as the project plan.

What most improves the plan’s usefulness?

• AAsk Claude to add estimated durations to every task in the plan.
• BSurface the risks, warning signs and assumptions, then review with the team.
• CAsk Claude for a second version of the plan and merge the two together.
• DCirculate it as a draft and collect comments in the document.

Question 9 · 4.3

A communications manager has a Claude-drafted internal announcement that is 90% right. The tone is good and the facts are correct, but the second paragraph buries the effective date.

What is the most effective next move?

• AStart a new conversation with a longer and more detailed prompt.
• BAsk Claude to rewrite the whole announcement to be clearer overall.
• CAsk for the effective date to lead paragraph two, leaving the rest alone.
• DEdit it by hand and move on without telling Claude.

Question 10 · 4.3

A procurement analyst has iterated a supplier evaluation template through five versions in one conversation. It now works, and three colleagues will need to use it monthly.

Which TWO steps best turn this into something the team can rely on? (Select 2.)

• AShare the artifact and put the template plus its instructions into a shared Project.
• BForward the whole conversation to the three colleagues.
• CCapture the evaluation procedure as a skill with a clear description of when to use it.
• DAsk Claude to memorise the template for future conversations.
• EPaste the final template into each colleague’s next chat when they ask.
• FRegenerate the template from scratch to produce a clean final version.

Question 11 · 4.3

A team has spent an afternoon refining a customer onboarding checklist with Claude. It reads well and covers every step they could think of. They plan to roll it out to twelve account managers tomorrow.

What should happen before the rollout?

• ARun two or three of last quarter’s real onboardings through the checklist.
• BAsk Claude to review the checklist for completeness.
• CAdd an “other” step at the end to catch anything missing.
• DHave Claude produce a second version to compare against the first.

Question 12 · 4.3

A manager asks Claude for a training plan. The reply is a long block of chat text with headings and tables that she now wants to circulate, edit with a colleague, and revise over the next fortnight.

What is the best way to continue?

• ACopy the text into a document and continue editing outside Claude.
• BAsk Claude to keep repeating the full plan in chat after each change.
• CHave it produced as an artifact, then refine and share that.
• DSummarise the plan and ask colleagues to comment on the summary.

Question 13 · 4.4

An accounts payable team of four processes about 900 supplier invoices a month. Coding invoices to cost centres takes most of the time; approvals and payment runs are governed by finance policy.

Which integration is most appropriate to start with?

• AHave Claude code, approve and schedule payment for invoices below a threshold.
• BHave Claude propose the cost-centre coding for each invoice, for a clerk to confirm.
• CReplace the invoice system with a Claude-based workflow.
• DAsk Claude to audit last quarter’s coding decisions instead.

Question 14 · 4.4

A marketing team spends the first ten minutes of every Claude chat pasting the brand voice rules, the product names and the audience definitions before asking for anything.

What is the best fix?

• ASave the paragraph in a note and keep pasting it, but faster.
• BPut the standing context into a shared Project’s instructions and knowledge.
• CAsk Claude to remember the rules at the end of each conversation.
• DWrite a longer prompt each time so nothing is missed.

Question 15 · 4.4

A customer success team wants Claude to read the shared mailbox and draft replies. Their plan is on Enterprise, and nobody has used connectors before. Rollout is planned for all fourteen staff next Monday.

Which TWO steps should happen before that date? (Select 2.)

• AConfirm an owner has enabled the Gmail connector for the organisation.
• BPilot with two staff on real mail for a fixed period, with nothing auto-sent.
• CAsk Claude to summarise the mailbox’s history so it understands the tone.
• DWrite the announcement telling customers that replies are AI-assisted.
• EIncrease the team’s plan so usage limits are not reached.
• FHave Claude draft replies from general knowledge rather than the mailbox.

Question 16 · 4.4

Four weeks into a pilot, a legal team reports that Claude-drafted clause summaries are accurate and have cut review preparation time by half. The general counsel asks what to do next.

What is the most defensible recommendation?

• AExtend the same augmentation to two more contract types, keeping lawyer review, and re-measure.
• BLet Claude approve low-value contracts to capture the full benefit.
• CRoll the summaries out to the commercial teams so they can self-serve.
• DPause and run a second identical pilot to confirm the result.

Question 17 · 4.5

A department head is preparing a business case to extend Claude licences. Her own eight-week pilot measured a 30% reduction in report preparation time. She has also read a published study reporting far larger average savings.

How should the business case present the numbers?

• ALead with the published figure, since its sample is far larger than her pilot’s.
• BAverage the two figures together to produce one balanced estimate.
• CLead with her measured 30%, citing the study only as supporting context.
• DPresent the published figure as the ceiling and her own result as the floor.

Question 18 · 4.5

During a rollout briefing, a compliance officer asks whether Claude can be relied upon to quote the regulations correctly in staff guidance.

What is the most appropriate answer?

• AYes, provided staff ask it to cite its sources whenever it answers a question.
• BNo — it can sound authoritative and be wrong, so quotes must be checked.
• CYes, because Claude has been trained on a great deal of regulatory material.
• DNo, and for that reason regulatory guidance should never involve Claude.

Question 19 · 4.5

An operations manager is writing a one-page update on a Claude pilot for the leadership team. The pilot worked: the measured time saving is real and the team is positive.

Which TWO inclusions most improve how the update will be received? (Select 2.)

• AThe error rate found at review, and what happened to those items.
• BThe full cost, including training time and who maintains the templates.
• CA short demonstration transcript showing Claude answering well.
• DA comparison of Claude against two competing AI products.
• EIndustry statistics on AI adoption rates in the sector.
• FA projection of savings if the pilot were extended to the whole company.

Question 20 · 4.5

A stakeholder asks why the team still has to review every Claude-drafted customer letter, arguing that the review time cancels out the benefit.

What is the strongest response?

• AExplain that review will be dropped once the team is more confident in the tool.
• BPoint to the measured error rate and the fact that reviewing a draft is faster than writing one.
• CExplain that Anthropic requires human review of all outputs.
• DSuggest reviewing a random sample of letters instead of every one.