Product and Model Selection

Question 1 · 3.1

A procurement team reviews supplier contracts every week against the same negotiation playbook, the same approved clause library and the same risk checklist. Each analyst currently pastes the playbook into a new conversation every time, and their outputs vary in structure.

Which feature choice best addresses this?

• AA shared Project holding the playbook, clause library and checklist, plus output instructions.
• BA longer prompt template that each analyst copies into every new chat.
• CResearch, so each contract is checked against current market practice.
• DAsking Claude to remember the playbook at the start of each week.

Question 2 · 3.1

A policy analyst needs to understand how a regulation has been interpreted differently across three jurisdictions in the past year, including where commentators disagree, and must be able to show her director where each point came from.

Which feature fits best?

• AAn ordinary chat, relying on Claude’s knowledge of the regulation.
• BA Project containing her own previous notes on the regulation.
• CResearch, which runs multiple searches across angles and returns cited findings.
• DAn artifact, so the findings can be shared with her director.

Question 3 · 3.1

A communications lead asks Claude for a four-page internal FAQ about a benefits change. Six colleagues will comment on it over the next fortnight and it will be revised several times before publication.

Which TWO statements about this situation are correct? (Select 2.)

• AThe content meets the documented criteria for an artifact — significant, self-contained and something to iterate on and reuse.
• BArtifacts can be edited in place and switched between versions, which suits a document revised repeatedly.
• CProducing it as an artifact guarantees the benefits details are accurate.
• DAn artifact is required before content can be shared with colleagues.
• EThe FAQ should stay inline so the conversation keeps full context.
• FResearch should be used because colleagues will have questions.

Question 4 · 3.1

A sales manager asks Claude what her team agreed with a particular customer during a conversation she had in the app three weeks ago, in a chat that was not inside any project.

Which is the most accurate statement about what can help here?

• AWeb search will locate the earlier conversation if she describes it precisely.
• BOn a paid plan, Claude can search and reference her previous chats outside projects.
• COnly a Project can retain anything from an earlier conversation.
• DNothing can help, because each conversation is fully independent.

Question 5 · 3.2

A logistics company runs an automated step that classifies 60,000 short delivery-exception notes a day into twelve categories. The classification rules are simple, accuracy on a sample is already above 98%, and the step must complete within seconds.

Which tier best fits this workload?

• AThe Opus tier, because accuracy matters in a customer-facing process.
• BThe Haiku tier, because volume, latency and cost are the binding constraints.
• CThe Sonnet tier, because it balances speed and intelligence for all workloads.
• DAlternating tiers so that no single model carries the whole load.

Question 6 · 3.2

A colleague argues that the team should always use the most capable model available, because “if it is better at hard things it is better at easy things too, so we will never be caught out”.

Which response is most accurate?

• AHe is right; the only reason to use a smaller model is when the larger one is unavailable.
• BHe is right about quality but wrong about tone, which differs between tiers.
• CCapability rises with the tier, but so do cost and latency, and easy tasks gain little from it.
• DSmaller models cannot handle business documents, so his rule is safe for office work.

Question 7 · 3.2

A compliance team must analyse three years of incident reports against a new regulatory framework, reconciling contradictory records and producing findings that the regulator may examine. The work runs once a quarter and takes several hours of model time.

Which TWO considerations most support choosing the capability tier here? (Select 2.)

• AThe reasoning is multi-step and ambiguous, which is where depth of capability actually pays.
• BThe task runs four times a year, so the cost difference is small against the stakes.
• COnly the capability tier can read long documents at all.
• DThe capability tier removes the need to verify the findings before submission.
• EUsing the top tier will make the analysis faster to produce.
• FThe regulator requires the most capable model available to be used.

Question 8 · 3.2

A new user on a Team plan cannot find one of the models a colleague at another company mentioned, and assumes something is broken with her account.

What is the most likely explanation?

• AModels appear only after a certain amount of usage on an account.
• BModel availability varies by plan, and administrators can restrict which models an organisation sees.
• CThe model list is identical everywhere, so her colleague is mistaken about the name.
• DShe needs to raise the effort setting before additional models appear.

Question 9 · 3.3

A support team wants Claude to suggest a reply while the agent is still on the call. Anything over about three seconds is unusable. The replies are short, drawn from a fixed knowledge base, and the team handles high call volume.

What is the most appropriate approach?

• AUse the most capable model, since reply quality affects customers directly.
• BUse the fastest tier with effort kept low, and test it on real call transcripts.
• CUse the most capable model with thinking enabled for better judgement.
• DAlternate between tiers depending on how busy the queue is.

Question 10 · 3.3

A finance team is arguing about whether the cheaper tier is good enough for month-end variance commentary. One group insists it is fine; the other insists only the top model is safe. Nobody has run the task on both.

What does the documented guidance suggest they do?

• ADefault to the most capable model, since financial output is sensitive.
• BSplit the difference by using the middle tier for everything.
• CBuild a benchmark from real past months, run both, and compare quality against cost.
• DAsk Claude directly which model it would recommend for the task.

Question 11 · 3.3

An insurer must process 200,000 claim documents a year. Most are routine, but roughly 4% contain contradictory or ambiguous information where a wrong decision has serious consequences for the customer.

Which TWO elements should the approach include? (Select 2.)

• ARun the routine pass on the efficient tier to keep the volume affordable.
• BDefine in advance what counts as ambiguous, and escalate those to the capable tier.
• CUse the most capable tier for all 200,000 documents for consistency.
• DUse the cheapest tier throughout and accept errors on the 4%.
• ELet the model decide case by case which tier to use.
• FRaise effort to maximum on every document to be safe.

Question 12 · 3.3

A user on a paid plan keeps hitting usage limits by mid-week. Her work is mostly short rewrites and email drafting, all done in one long-running conversation on the heaviest model at high effort.

Which change addresses her problem most directly?

• AUpgrade to a higher plan so she has more allowance for the same habits.
• BMove routine work to a lighter model at lower effort and start fresh conversations.
• CTurn thinking on so answers are right first time and need fewer retries.
• DUse Research for her drafting so answers are better sourced.

Question 13 · 3.4

A consultant has worked for two days in a single conversation on a client strategy. Responses have slowed, she has seen Claude “organising its thoughts”, and a formatting rule she set on the first morning is no longer being followed.

What is the best course of action?

• ARepeat the formatting rule and continue in the same conversation indefinitely.
• BStart a brand new conversation and re-describe the work from memory.
• CRequest a handoff note of decisions, constraints and open questions, then restart with it.
• DSwitch to a model with a larger context window and carry on.

Question 14 · 3.4

A team lead on a Team plan says Claude never remembers that he works in regulatory affairs, even though a colleague on a Pro plan says Claude remembers her role automatically.

What is the most likely explanation?

• AMemory is off by default on Team plans and an owner needs to enable it.
• BMemory only records facts stated more than three times.
• CHis conversations are too short for memory to form.
• DMemory works only inside projects, never in ordinary chats.

Question 15 · 3.4

An analyst uploads a 300-page regulatory filing as the very first message of a new conversation and asks eight detailed questions about it. The conversation immediately struggles.

Which TWO responses are most appropriate? (Select 2.)

• APut the filing into a Project knowledge base so relevant sections are retrieved rather than all loaded.
• BSplit the work into focused conversations, each covering a defined part of the filing.
• CRely on automatic context management to handle it, since summarising is automatic.
• DAsk all eight questions in the same message to save context.
• ETurn memory on so the filing is remembered for later.
• FSwitch to the fastest model, which handles large documents more efficiently.

Question 16 · 3.4

A manager wants Claude to stop referencing an old project she no longer works on, which keeps appearing in its answers as context about her role.

What should she do?

• AStart using incognito chats for all her work from now on.
• BReset memory entirely, since individual entries cannot be changed.
• CAsk Claude in every conversation to ignore the old project.
• DOpen the memory settings, find the entry under Topics, and edit or remove it.