Prompting and Task Execution

Question 1 · 1.1

A marketing manager asks Claude to “write a product launch email” and gets generic copy that could be for any product. She has the positioning document, the audience segment and last quarter’s best-performing email on her desk.

Which revision is most likely to fix the output?

• AAdd “this is a high-priority task, please do your very best work” to the prompt.
• BAttach the positioning document, name the segment, and paste last quarter’s email as a model.
• CAsk Claude to generate ten versions of the email and pick whichever reads best.
• DSwitch to the most capable available model and send the identical prompt again.

Question 2 · 1.1

An operations analyst writes: “Don’t make it too long, don’t use jargon, and don’t leave anything important out.” The result is uneven — sometimes two pages, sometimes half a page, with technical terms still appearing.

What is the underlying problem with this instruction set?

• AClaude cannot follow instructions that contain the word “don’t”.
• BThe instructions should have been placed at the very start of the prompt.
• CEach instruction states what to avoid without defining what to produce.
• DThree instructions in one prompt is too many to follow reliably.

Question 3 · 1.1

A finance team wants every weekly cash-flow commentary to use the same structure, tone and level of detail. The commentary is currently written by four different people with four different prompts.

Which TWO moves best deliver a consistent output? (Select 2.)

• APaste three past commentaries as labelled examples and ask Claude to match their structure.
• BTell Claude to “be consistent with our usual style” in each prompt.
• CPut the standing brief — audience, sections, tone, word count — into a shared Project’s instructions.
• DHave each author raise the effort setting before writing the commentary.
• EAsk Claude at the end of each draft whether it followed the house style.
• FAgree that everyone will write longer prompts.

Question 4 · 1.1

A consultant pastes a 40-page policy document and eight short questions into one message. The answers are accurate on the first two questions and drift into general knowledge on the rest.

Which change to the prompt structure best addresses this?

• ASplit the document across several messages so each one is shorter.
• BAsk all eight questions first, then paste the document underneath them.
• CPut the document in a labelled block first, the eight questions last, and require quotes.
• DTell Claude that the document is confidential and must be handled carefully.

Question 5 · 1.2

A compliance officer asks Claude to read six policy documents, identify every gap against a new regulation, draft remediation actions and produce a board paper — all in one message. The board paper is fluent but the gap analysis behind it is two paragraphs long.

What is the best first change?

• ARepeat the request with “be extremely thorough in the gap analysis” added.
• BNumber the four jobs and require each output to be shown before the next begins.
• CMove the board paper to the start so Claude knows the destination.
• DSplit the six documents across six separate conversations.

Question 6 · 1.2

A clinical operations team drafts patient-facing letters from treatment guidance. Their quality process requires a named clinician to approve the extracted guidance points before any letter is written, and to record that approval.

Which approach fits this requirement?

• AA chain: extract the guidance points, stop for clinician approval, then draft letters from the approved list.
• BOne prompt that extracts the guidance points and drafts the letters, with the clinician reviewing the finished letters.
• COne prompt that drafts the letters and then lists the guidance points it used.
• DAsk Claude to simulate a clinician reviewing its own extraction before drafting.

Question 7 · 1.2

An analyst decomposes a market study into six separate conversations. By the fourth, the outputs have stopped using the agreed segment definitions and the required table format from the first conversation.

Which TWO changes would most directly fix this? (Select 2.)

• APut the segment definitions and table format into the Project’s instructions.
• BBegin each later turn by pasting the previous step’s output and restating the definitions.
• CCombine all six steps back into a single prompt.
• DRaise the effort setting for the later conversations.
• EAsk Claude at step four whether it remembers the segment definitions.
• FUse shorter prompts so less can be forgotten.

Question 8 · 1.2

A manager needs a two-page summary of a long report for her director by the end of the day. The task has no approval gate, no branching decision and nothing that must be recorded.

What does the guidance suggest here?

• AChain it into extract, outline, draft and polish turns for maximum quality.
• BAsk for the summary in one line and iterate on whatever comes back.
• CSplit the report into four messages and summarise each part separately.
• DSequence the steps inside one prompt, with the report first and the instruction last.

Question 9 · 1.3

A recruiter asks Claude for a job advert and gets something generic. She resends the identical prompt three times, then adds “please make this really excellent and detailed”. The fourth version is longer and still generic.

What has gone wrong with her approach?

• AShe should have used a more capable model for creative writing tasks.
• BNone of her changes supplied information the original prompt was missing.
• CShe needed to break the advert into a chain of separate prompts.
• DFour attempts is too many and she should have accepted the second.

Question 10 · 1.3

An analyst’s prompt produces the right analysis in the wrong shape — narrative paragraphs where he needs a comparison table. He is about to rewrite the entire prompt, adding more background about the project, a longer explanation of the audience and a request to be rigorous.

What is the better next move?

• ARewrite the prompt completely, since a fresh start avoids carrying over old mistakes.
• BSpecify the table — its columns, their order and one sample row — and change nothing else.
• CAdd all three changes at once to save a round of iteration.
• DAsk Claude to reformat its own previous answer without changing the prompt.

Question 11 · 1.3

After eleven rounds of refinement on a client proposal, a consultant notices the latest version keeps reintroducing a positioning line she removed four rounds ago, and answers are getting slower and more hedged.

Which TWO actions best address this? (Select 2.)

• AStart a new conversation seeded with the best version so far and the agreed requirements.
• BWrite down the requirements as a fixed standard and score versions against it.
• CTell Claude firmly never to mention the positioning line again.
• DTurn the effort setting up so the model reasons more carefully.
• EAsk Claude to summarise the eleven rounds and continue in the same thread.
• FSend the proposal to a colleague for comments instead.

Question 12 · 1.3

A finance manager has iterated a cash-flow commentary through four rounds. The fifth draft finally has the structure, tone and length she wanted, and reads convincingly.

What should she do before circulating it?

• ARun one more round asking Claude to improve anything it can.
• BAsk Claude to confirm that the commentary is accurate.
• CCheck the figures and claims against the underlying data before it goes out.
• DSave the prompt to her Project so future commentaries start from it.

Question 13 · 1.4

A product manager wants fresh thinking on onboarding. She asks Claude for “the three best ways to improve our onboarding flow” and receives three reasonable, familiar suggestions. She wants a wider field of options before committing.

Which change best fits the task type?

• AAsk for the same three ideas with more detail and implementation steps.
• BAttach the onboarding analytics and ask which step loses the most users.
• CAsk for 25 ideas across named categories, with evaluation held back to a second turn.
• DTurn on web search so Claude can find onboarding best practices online.

Question 14 · 1.4

An operations analyst uploads a 90-page supplier agreement and asks for the termination and liability provisions. The answer describes provisions that sound standard but that he cannot find in the document.

Which TWO prompt changes most directly address this? (Select 2.)

• AInstruct Claude to use only the attached agreement and to write “not addressed” where it is silent.
• BAsk Claude to quote the clause and clause number behind each provision it reports.
• CAsk Claude whether it is confident the provisions are correct.
• DEnable web search so Claude can compare against standard supplier agreements.
• EAsk for a longer, more detailed answer.
• FSplit the agreement across several messages.

Question 15 · 1.4

A communications manager needs a customer announcement in the company’s established voice. Her prompt explains the voice at length — “warm but concise, confident without hype, plain English” — and the drafts keep coming back too corporate.

What is the most effective change?

• APaste three past announcements she considers on-voice as labelled examples to match.
• BAdd more adjectives to her written description of the voice she wants.
• CAsk Claude to define the company’s tone of voice first, then write to it.
• DRaise the effort setting before generating the announcement.

Question 16 · 1.4

A strategy analyst asks Claude which competitors launched products in her category this year. Claude answers fluently, naming launches and dates, with no citations. Two of the launches turn out to be from a previous year.

What does this scenario most clearly illustrate?

• AThe model needs a more detailed description of the category to answer correctly.
• BCompetitor launch questions are inherently unsuitable for Claude.
• CA research task was prompted as a general-knowledge question, with no search and no citations.
• DThe answer should have been requested as an artifact rather than inline.